“We went through an exhaustive review and selected KoolConnect for a number of reasons.  We were certainly impressed with their client list and references.  What really sold us, however, was the way in which they were willing to customize their system to our tastes as well as their pricing.  We haven’t regretted our decision and in fact have been extremely pleased with the performance of the solution and the response from our guests, as well as their professionalism and service during and after the installation.  KoolConnect’s staff has been extremely responsive and flexible and even pitched in during the install to help us in other areas.  We’ve been extremely pleased and would highly recommend KoolConnect to another hotel.”

Rex Hakimian: Owner, Andaz Wall Street

“We selected KoolConnect around 3 years ago as brand standard for new properties. We have KoolConnect up and running in several properties and we are happy with them. They have always accommodated our customization needs and we get good customer feedback and reasonable revenue from it (in the hotels where we sell content).”

Floor Bleeker: Group Director of Business Solutions , Jumeirah

“Mandarin Oriental Hotel Group has worked with KoolConnect since the company was founded.  In the Americas, we currently have KoolConnect installed in our flagship hotel in New York and in San Francisco, and are currently reviewing opportunities to install the newest system in our hotels in Miami, Boston and Washington, D.C.  The KoolConnect system has allowed us to differentiate our In Room Technology, while offering our guests high quality entertainment, services and features available through the system.  We view our partnership with KoolConnect as strategic to in room entertainment systems roadmap.”

Monika Nerger: Chief Information Officer, Mandarin Oriental Hotel Group