KoolConnect’s solutions offer unprecedented value to casino hotels due to our ability to customize the TV experience to each site as well as for the opportunity for casino marketing teams to use the interactive TV features to extend marketing messages into the room.

While the gaming industry has changed over the past 30 years and the hotel experience is much more comfortable than it was in the early days of the industry, due to the high margins on casino games, it remains beneficial to encourage the guest to quickly recharge in their room and get back into play.

With KoolConnect’s Web Management Tool, casino staff can easily send messages to the guest in-room to encourage them to participate in an event or tournament.  With our Software Development Kit, new TV portal pages can easily be created – essentially turning each in-room TV into digital signage – to highlight new games, promotions and more.

KoolConnect has even integrated with loyalty programs and other systems, and we could even interface our interactive TV solution with your Player Tracking and/or Slot Accounting System to allow guests to automatically view their updated point, comp, cashback and bonus slot play totals real-time the moment they turn on their TV!

We can even use the extra tuner in our set-top box to post messages over live TV to announce jackpot winners or last-minute offers to fill an empty seat in a tournament or in the showroom.

Customer Relationship Management is the key to successful casinos and with KoolConnect, we can extend your CRM efforts into the guest room in a manner that solidifies your relationship with your best players.