Our Operations Center boasts teams of technical professionals who provide fast, reliable, and efficient installations. In an effort to minimize system configuration on-site, KoolConnect solutions are fully sourced, customized and staged in less than a week, and are ready to install upon arrival- providing an "out of the box" experience for you and your hotel. And because our Operations Center configures the entire property network, preloads all content and tests all system components prior to delivery, your staff's time and workload are greatly reduced.

KoolConnect is proud to provide prompt, precise, and personalized assistance to its clients, twenty-four hours a day, seven days a week and 365 days a year. Our extensive Network Operations Center (NOC) contains readily trained technical support associates for you and your hotel.

Furthermore, KoolConnect's sophisticated software network enables us to proactively see any problems that may be occurring at a hotel, often before property management are even be aware of it. This ensures that your guests' media entertainment needs are rarely disrupted and attended to promptly.